Client Information

Your Client Information Hub Everything you need to know before, during, and after your pest management service — all in one place. Questions? Call us on 0437 927 830  |  This email address is being protected from spambots. You need JavaScript enabled to view it. 1 Preparing for Your Visit 2 After Your Treatment 3 Regulatory Info Preparing for Your Treatment Save or print a copy of this information. Download PDF Good news — you don't need to turn your home upside down! Our treatment targets the key entry points pests use, not your entire home. Most of your furniture can stay exactly where it is. Our technician will walk through everything with you when they arrive and make sure you're all set before we start. 📍 Where We Treat Our targeted approach focuses on the places pests enter and travel through most — not your whole home. Internal Entry Points • Doorways & thresholds • Entry from garage into house • Bathrooms & laundry • Under sinks & pipe entry points • Kitchen perimeter & bench edges External Areas • External perimeter of the home • Garage door & entry areas • Garden beds adjacent to the home • Paths, patios & outdoor areas • Roof void (only if required) ✅ What We Need Before We Arrive ESSENTIAL PLEASE DO THESE • Remove pet food and water bowls from areas to be treated Move shoes, children's toys and items off the floor near doorways and thresholds Clear kitchen bench surfaces of food, utensils and food preparation items Tell us about your pets — dogs, cats, birds, fish, lizards, or any other companions Cover or arrange aviaries, fish tanks and reptile enclosures Close all windows and doors during external treatment HELPFUL IF POSSIBLE OPTIONAL • Mow lawns and remove animal droppings from the yard Remove clothes from the clothesline Vacuum and mop floors if convenient Move stored items away from external walls if easy to do so Note: You do not need to empty cupboards or move heavy furniture. Our treatment targets entry zones, thresholds and key pest pathways — not behind your couch! 🛡️ Safety During Treatment You are welcome to stay in your home during treatment. We just ask that people and pets stay clear of the areas being treated while work is in progress and until the chemical is dry. ⏱ Drying Times • Internal: 30–60 mins (weather dependent) • External: up to 2 hours 🐾 Pets • Cats must be crated during treatment — we can supply a carrier (advance notice needed) • Dogs: keep away from treated areas until dry • Birds, fish, reptiles: covered or relocated before treatment If anyone in your home has allergies or chemical sensitivities, please let us know before your appointment. 🏠 Roof Void — Rarely Required In most cases, your treatment will not involve the roof void at all. The vast majority of our services are carried out at ground level — at entry points, thresholds, and the areas where pests actually travel. Why we generally avoid roof void treatment: Where roof space treatment is considered, we use aerosol application only — never dust products. Dust can drift through downlights, exhaust vents, or ceiling gaps into living areas. It can also pose a risk to tradespeople who may later enter the roof space without knowing treatment has been carried out (secondary exposure). Your family's safety comes first. If we do recommend roof void treatment for a significant infestation, we'll always discuss it with you first. Electrical safety note: As per the Electrical Safety and Other Legislation Amendment Regulation 2024 (effective 1 January 2025), if roof void access is required the mains power must be turned off at the meter box first — typically no more than 15–20 minutes. If you need continuous power for medical devices, no problem — we'll simply skip the roof void. 🔬 Our Products & Warranty Our technicians are fully licensed and WHS-trained to safely use APVMA-approved pesticides. Products are applied at low concentrations (typically less than 1%) — effective against pests but safe for your family and pets when used as directed. Treated surfaces dry quickly, leaving a residue that targets insects but presents no risk to people or pets under normal conditions. Pet Safe Pest Management warrants workmanship and chemical treatment in accordance with the manufacturer's warranty period. We're always here to help Greg and Jen Levingston  |  PMT011173023  |  Fully Insured 0437 927 830 This email address is being protected from spambots. You need JavaScript enabled to view it. petsafepestmanagement.com.au